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Privacy Policy

Welcome to Anodynecann Pty Ltd. We value your privacy and we work hard to protect the information you provide to us.

Anodynecann Pty. Ltd. is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

Privacy Notice:

The information you are providing to Anodynecann Pty Ltd (30 642 984 861) may include personal information under the Privacy Act 1988 (Cth). We collect, hold, use and disclose personal information you provide to us in the manner set out in our Privacy Policy. We use your personal information to provide medical care and services that you request, and to keep you informed about products and services that may be of interest to you. We may disclose your personal information to third parties, to enable us to provide you with products and services that you request and as required by law. If you do not provide the personal information requested, we may not be able to provide you with our products or services. Our Privacy Collection Notice contains information about how you may request access to or correction of your personal information. Our Privacy Policy also contains information about how you may complain about a breach of the Australian Privacy Principles and how we will deal with such a complaint.

What is Personal Information 

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.  Examples include your name, address, telephone number, email address and profession or occupation. 
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Some personal information is also deemed “sensitive information”. A person’s health information is considered sensitive information.
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Unless otherwise specified, a reference to “personal information” in this policy means both personal information and sensitive information.

How we Collect personal Information:

We will try to collect your personal information directly from you, unless it is unreasonable or impracticable to do so.  We will only collect sensitive information (including health information) with your consent.  
We collect personal information when:

• You Provide personal information to us;

• You Apply for a position of employment with us;

• When you contact us via telephone or email

• Use our website or services (including via cookies); and

• Contact and correspond with us, for example to ask for information, and including when you complete our online form.

• Anodynecann Partners, including pharmacy partners.

• Third Parties including (but not limited to) your health fund, hospitals or other community health services and any relevant government agencies

The personal information we collect about you may include (but may not be limited to) your name, date and place of birth, contact details, Internet Protocol (IP) address, occupation, AHPRA number.

How do we use your personal information?

We will primarily use your information to respond to your questions or requests, provide tailored information and education to you, or provide you with our services and functions.

We may use your personal information for the following other purposes:
• administrative purposes;
• to update your contact details;
• to meet our legal and regulatory requirements and respond to requests for information from those bodies; 
• for direct marketing;
• for data research and analysis and service improvement;
• to assess your suitability for a position if you have applied for a position with Anodynecann (and we may retain your personal information provided for future positions and for our records)
• to respond to any of your complaints.

When do we disclose your personal information?

We will only disclose your personal information to third parties where absolutely necessary and where related to one of the uses specified above.  Where we disclose personal information to third parties, including contractors, we endeavour to require that these third parties respect your right to privacy and comply with the Act.  We may disclose your personal information to:

• our staff and professional advisors;

  • facilitate the provision of any services you request we provide to you using third parties, including contractors, healthcare providers and dispensing pharmacies; 

  • provide aggregated or de-identified information to third parties, for example, we may disclose information for research, evaluation and development purposes; 

  • to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority; and

  • meet obligations of notification to our insurer

  If we refer you to a third party service provider, that service provider may also collect and store your personal information. We make no representation or warranties in relation to the privacy practices of any third party service provider and we are not responsible for their collection, use or disclosure of your personal information. Third party service providers you deal with are responsible for informing you about their own privacy practices.
  
  

External Sites:

Our website may contain links to other websites operated by third parties. We are not responsible for the privacy policies or the content of third-party websites.

Overseas disclosure

While we will take reasonable steps to ensure that overseas recipients of personal information do not breach the APPs; we also acknowledge that we cannot control those events. Therefore, your acceptance of these terms indicates your express consent to the disclosure of your information for the purposes identified in this Privacy Policy to overseas recipients and your understanding that Anodynecann is not responsible for ensuring the actions of those third party recipients comply with the APPs. We will not be liable to you for any breach of the Act or this Privacy Policy by these overseas third parties and on this basis you consent to such disclosure.

Direct communications

We may send you communications and information about medical conditions, clinical trials, research, events, products and services that we consider may be of interest to you. 
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These communications may be sent in various forms, including mail, SMS and email. If you indicate a preference for a method of communication, we will endeavour to use your preferred method.
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You may opt out of receiving some or all of these communications at any time by using the unsubscribe function on our electronic communications or contacting us as at any time.

Security of Personal Information 

Anodynecann will take reasonable steps to keep any personal information we hold about you secure. However, except to the extent liability cannot be excluded due to the operation of the statute. Anodynecann excludes all liability (including in negligence) for the consequences of any unauthorised access to your personal information. Please notify us immediately if you become aware of any breach of security.

We may store your files in hard copy or electronically in our ordinary IT systems. These may include Australian-based cloud servers or the servers of third parties within Australia.

When we have disclosed your personal information to third parties, as described in section 3 of this Privacy Policy, your files may be stored by or transferred to entities located outside of Australia. The storage or transfer of your personal information by these third parties will be subject to confidentiality provisions as we deem appropriate.

We implement a range of physical and electronic safety measures to protect the personal information that we hold. Including;

• Mandatory password protection on all computers

• Firewall and antivirus/malware software; and
  
  

Access to your Personal Information 

• You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

• Anodynecann will not charge any fee for your access request, but may charge an administrative fee for providing a copy of yourpersonal Information.

• In order to protect your Personal Information we may require identification from you before releasing the requested information.
  
  

Changes to this Privacy Policy

We may change the Privacy Policy at our discretion. By continuing to use the Website, or otherwise continuing to deal with us, you accept this Privacy Policy as it applies from time to time. Last change to this document was October 2023.

Complaints and concerns

If you have a complaint or concern regarding how we have handled your personal information, please contact the Privacy Officer in writing (contact details are at the end of the policy). Please provide adequate details of your complaint or concern.  Our representative will contact you within a reasonable time after receipt of your complaint. We will discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.

Complaints and concerns

Please address all correspondence to:
AnodyneCann Pty
Attn: Privacy Officer
level 3, 99 Queens bridge street, Southbank 3006
Email: info@Anodynecann.com.au

Cancellation Policy

We kindly ask that if you are wanting to cancel your appointment, you contact the clinic at least 24 hours before your appointment time. If your appointment is not cancelled 24 hours or more before your appointment or you are a no-show to any appointment, you will not be refunded your appointment fee.

To cancel your appointment please either email or call the clinic or cancel your appointment through your booking confirmation email.

Missed Appointments

We try our very best to give as many reminders about upcoming appointments as possible. It is the responsibility of the patient to ensure that the call for the appointment is answered. If the appointment is missed and is no fault of the nurse or doctor (ie, phone is on silent, phone rejects private numbers, phone is off, patient is too busy to answer etc), the patient will need to book a new appointment and will not be refunded for the missed appointment. Please be aware of your appointment times and make sure you have your phone on you and is charged.